Refund policy

VYCE Sports Return Policy

At VYCE, our goal is to elevate your on-court experience. We stand behind our products and want you to feel confident in every purchase. If you need to initiate a return, you may do so in accordance with the policy outlined below.

Overgrips & Undergrips

Return Eligibility

    • Returns are accepted within 30 days of purchase.
    • Items must be brand new, unopened, and unused to qualify for a return or refund.

Opened or Used Item

Due to the nature of overgrips and undergrips as consumable performance products, opened or used items are not eligible for return or refund.

Initiating a Return

To start a return:

  1. Visit your customer account at https://account.vycesports.com within 30 days of purchase.

  2. Select the applicable order and submit a return request.

  3. Once your request has been reviewed and approved, VYCE will provide a prepaid return shipping label and return instructions. The cost of the return shipping label is the customer’s responsibility and will be deducted from your refund.

Return labels are typically issued using USPS Ground Advantage or a similar economy shipping service.

Please package your return securely and mail it using the provided return shipping label. Returns should not be sent without first submitting a return request and receiving return instructions from VYCE.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

Items that are defective or shipped incorrectly are eligible for a replacement or refund. In these cases, VYCE will provide a return shipping label, if needed, at no additional cost, along with further instructions.

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method. For standard returns, the cost of the return shipping label will be deducted from your refund. Original shipping charges are non-refundable.

While a confirmation email will be sent, please allow up to 10 business days for the refund to appear, depending on your payment provider.

Questions

If you have any questions, please contact us at Hello@VyceSports.com and we will be happy to assist you.

Last updated: June 9, 2026